In the last week before Christmas, before the end of the year, it is nice to get some good news. And the news is that the short paper submission of my colleague (Henny de Vos) and myself to the Encyclopedia of Virtual Communities and Technology has been exepted! Yeh!
The paper is titled: "Community knowledge as business advantage". I'm not sure if I'm allowed to link to the paper, so I give the abstract of our paper:
Virtual communities are becoming more and more common in many companies. The goal of such communities is often internal, i.e. distribution of knowledge within the company. WE argue taht companies can benefit by selling knowledge-based products and services that sue community knowledge. This paper presents directions for additional benefits of community knowledge. On the one hand examples of knowledge-based products and services are outlined and on the other hand the contribution of communities to these services is described. The communities get a more external focus, are in different ways useful for customers.
It is not based on in-depth research, but combines the work of Henny (on marketing knowledge) and myself (on communities). It was a creative collaboration!
I like papers in which a phrase like "services that sue community knowledge" appears in the abstract. Please check whether you can link to the full version, I'm sure I'll love it.
Posted by: Anjo | December 21, 2004 at 11:56 PM